Terms & Conditions
Welcome to https://fenuflakes.com/ Indus Biotech Limited and its affiliates provide access to https://fenuflakes.com/ (“Fenuflakes.com “, “Fenuflakes”, or “Website”) to you subject to the terms and conditions set out on this page.
The following are the Terms and Conditions, read together with the Privacy Policy, that govern your purchase and use of the products and services (the “Products”) from the Website, and constitute a legally binding agreement, between you (“the Customer” or the “User”) and Fenuflakes. By visiting, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to the Website, you are deemed to have agreed to all the following Terms and Conditions of sale/service. So, before you use this Website, please read these Terms carefully as you agree to be bound by them. If you do not accept these Terms and Conditions, please do not use this Website.
1. Creating an Account
To use certain features of the Website (e.g., ordering Products, posting rating/reviews, receiving newsletters), you must set up an account with Fenuflakes (“Fenuflakes Account”) and provide certain information about yourself as prompted by the Customer Information form, including, your name, gender, email address, account password, mobile phone number and billing/shipping address. All your registration information is protected by our Privacy Policy.
You represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information.
Your Fenuflakes Account username and password are personal to you. You may not transfer your account and you will be responsible for the activities associated with your Fenuflakes Account.
Fenuflakes will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorised use of your Fenuflakes account, you shall immediately notify Fenuflakes.
It is your responsibility to keep your email address up to date on your account setup at Fenuflakes so that we can communicate with you electronically.
2. Privacy Policy
Your personally identifiable information will be used in accordance with our Privacy Policy. To understand our practices, as to how we collect, use and disclose your personally identifiable information, please refer our Privacy Policy, which also governs your visit to Website.
We understand the privacy of all information you provide is of a primary importance. Therefore, we do everything possible to use it carefully and sensibly. This information is never shared with other companies or third-party service providers.
3. Security Policy
All your transactions are 100% secure when you place an order online at Website. Your personal information is encrypted by using 256-bit Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, which ensures the privacy and high level of security of all your information.
4. Customer eligibility
Our Customers or Users must be over 18 years of age and registered with us. Andropique is not intended for children under the age of 18. We will not knowingly collect information from Website visitors in this age group.
5. Products
The Products we offer are provided by contract manufacturer. We don’t manufacture anything, but act much like a marketer & distributor from whom you buy products offered by contract manufacturers. We aren’t responsible for the warranties of the contract manufacturer, but we’ll help you deal with them if you run into any difficulties. If you want our help, we will ask you to tell us everything, so that we can more effectively deal with our product contract manufacturers. You acknowledge that the Company shall not be liable for the failure of any of our contract manufacturers to offer warranty services or replacements or for our inability to sell you products that we list, for any reason.
6. Price and Payment
All our product prices include all applicable statutory taxes.
We make every effort to make sure that the pricing and availability of Products on our Website is accurate and up to date. However, we are not responsible for any typographical errors and we reserve the right to cancel the sale.
We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.
We may elect to charge nominal delivery charges or waive the same at our discretion.
Delivery times may vary depending on the delivery location as well as the type of product you order.
You can make the payment via. any one of the following methods of payment: Credit/Debit/ Amex /Card, Net Banking or UPI (Unified Payment Interface).
Credit/Debit Card/Amex/ Card and Net Banking & UPI (Unified Payment Interface) Payments are processed via. our online payment service partners.
7. Use of Information on the Website
The information provided on the Website or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.
The information on this Website is not a substitute for professional medical advice or treatment for specific medical conditions. It is important that you do not make medical decisions, and you should always seek the advice of your physician or other qualified healthcare professional with any questions you may have about your medical condition.
Your submission of questions or reviews on our Products does not constitute a professional relationship between you and Andropique.
8. Disclaimer of Warranties and Limitation of Liability
We specifically disclaim warranties of any kind to the extent allowed by the applicable law in respect of all information, Products and services included on or otherwise made available to you through this Website. You expressly agree that your use of this Website is at your sole risk.
We assume no responsibility for any damages or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site.
We have exerted reasonable efforts to ensure that all information published on the Website is accurate at the time of posting; however, there may be errors in such information for which we shall have no liability. We reserve the right to remove or alter any of the information contained on the Website at our sole discretion.
We disclaim responsibility for any harm to persons resulting from any instructions or Products referred to in the Website. We do not warrant that the Website, or its content will meet your requirements.
Please note that we have made every effort to accurately display the colours of products on its Website, the actual colour you see will depend on your monitor. We cannot guarantee that your monitor’s display of any colour will be the same as the colour of the Products delivered to you.
We accept no responsibility for any loss or damage suffered due to your reliance on the product reviews posted by the Andropique Users.
We reserve the right to modify or withdraw any part of the website or any of its content at any time without notice.
9. Website Availability
We take all reasonable care to ensure the availability of the Website 24 hours every day, 365 days per year. However, the Website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. We do not warrant uninterrupted access to this Website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Website.
10. Links to third-party websites
We provide link to third-party websites, our online payment service partners, which process your Net Banking and Credit/Debit Card /Amex/ Card or UPI (Unified Payment Interface) payments, respectively. We are not responsible for the availability or proper functioning of such linked pages or sites, and we will not be held responsible for any loss or inconvenience encountered as a result of using such Website link.
11. Terms of Sale
We may accept or decline any order placed by a Customer in its absolute discretion without liability to you.
We reserve the right to discontinue any program or offer on its Website.
We reserve the right, without prior notice, to limit the order quantity of any Products available on the Website.
We acknowledge and you agree that you have fully and accurately disclosed your personal information and personal health information and consent to its use by Fenuflakes and/or its affiliates. You confirm that you have had a physical examination by a physician and do not require a physical examination.
“YOU HAVE READ AND UNDERSTAND THESE TERMS AND AGREE THAT THEY SHALL BE BINDING UPON YOU AND YOUR ASSIGNS, HEIRS AND PERSONAL REPRESENTATIVES.”
12. Return and Refund Policy
Refund Policy
We do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:
Full Refund Possible If:
you received a defective item;
the ordered item(s) is damaged during transit;
the ordered item(s) is past its expiry date.
Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 8 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.
How to Request a Refund:
To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
If you have any queries, do call our help desk at 18001235275, email us at info@fenuflakes.com We’re here for you!
Return Policy
We do our best to ensure that the Products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify Fenuflakes Customer Support immediately or within [7] working days of receiving the Products, to ensure prompt resolution. Please note that we will not accept liability for such delivery issues if you fail to notify us within [7] working days of receipt.
Return Policy Exceptions:
Please note that we are unable to offer replacements or exchanges for the scenarios:
Opened or used boxes will not be accepted as returns.
For issues like headache, flavor like/dislike, headache, allergic reactions, gastric issues flavor differences from one brand to other etc., products will not be applicable for return.
Return request is made outside the specified time frame.
Product is damaged because of use or product is not in the same condition as you received it.
Products with tampered or missing serial numbers and MRP label.
Products that are returned without original packaging.
Improper storage of product. (As instructed on the product packaging)
Also, we reserve the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as “Note: This item cannot be returned for a refund or exchange.”
13. Copyrights, Trademarks and other Intellectual Property Rights
The Website grants access to Users/Customers to view the content solely for visiting, ordering, and communicating only. All materials in this Website, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this Website are copyrights and/or other intellectual properties owned by the holding company of Trigonella Labs Private Limited. All other trademarks not owned by the Company that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Fenuflakes.
You hereby agree that you will not reproduce, duplicate or copy the content of the Website for any purpose, unless you have been specifically permitted to do so in a separate agreement with this Website.
14. User Indemnification
You hereby agree to indemnify, defend, hold harmless the Company and its officers, directors, employees, agents, information providers, partners, licensors, advertisers and suppliers from and against all claims, losses, expenses, damages and costs, including reasonable legal fees and costs, resulting from any violation of this agreement, or any activity related to your account, or any information or material you have submitted or will submit to us in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters, and you hereby agree to cooperate fully with us in asserting any available defenses.
15. Limitation of Liability
THE MAXIMUM LIABILITY OF Fenuflakes TO YOU IS LIMITED TO THE AMOUNT YOU HAVE PAID Fenuflakes FOR THE SPECIFIC PRODUCTS IN RESPECT OF WHICH YOU HAVE A CLAIM AGAINST Fenuflakes.
16. Applicable Law and Jurisdiction
These Terms and Conditions and your use of this Website and its content will be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of Mumbai.
17. Severability
If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.
18. No Waiver
No failure on the part of the Company to enforce any part of these Terms and Conditions shall constitute a waiver of any of our rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Fenuflakes nor the reliance of any person on our actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorised representative of the Company shall have any legal effect whatsoever.
19. Submissions
We e reserve sole discretion to accept, edit or reject any and all materials you may send to us (collectively, “Submissions”) as part of the features in the Website, including but not limited to, Ratings & Reviews, and Testimonials. Such Submissions should not be offensive on moral, religious, racial or political grounds or of an abusive, indecent, threatening, unlawful, obscene, defamatory, menacing or otherwise objectionable nature. Transmitting such offensive materials may violate relevant laws, regulations and ethics of pharmacy.
We shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions. By posting, uploading, inputting or providing your Submissions, you hereby grant unrestricted use of the Submissions for any purpose, without compensation to you, including a non-terminable, royalty-free and non-exclusive license to use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
You also represent and warrant that your Submissions will not infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy.
The User/Customer shall be prohibited to introduce, post, or transmit any information or software, which contains a virus, worm or other harmful components into the Website.
We do not endorse and is not responsible for any Submissions on its Website. We shall not be liable for any loss or harm caused by the Submissions or your reliance on the information, including but not limited to, statements, opinions and reviews posted by the Users/Customers, which may be inaccurate, offensive, obscene, threatening or harassing.
20. Termination
You agree that we on our sole discretion and for any or no reason, including without limitation if you breach these Terms and Conditions, may terminate your access to and use of the Website, at any time. You agree that any termination of your access to the Website or suspension of your account may be effected without prior notice, and you agree that we shall not be liable to you for any such termination. Your right to use the Website/Service immediately ceases upon termination of your access/use of the Website.
21. Changes to these Terms and Conditions
We reserve the right to amend these terms and conditions from time to time without further notice to you. Any such amendments we make shall be effective once we post a revised version of these Terms and Conditions on the Website. It is your responsibility to review the Fenuflakes Terms and Conditions regularly. Your continued use of the Website following the publication of any such changes will constitute your agreement to follow and be automatically bound by the amended terms and conditions.
Contact Information
Please contact us for any questions or comments regarding these Terms and Conditions.
Telephone number: 18001235275
E-mail: info@fenuflakes.com
